Corporate Information
Contact Us Tervokan™
Have a question about a Tervokan™ product, your order, shipping, returns, or general store information?
Our customer service team is here to help make your shopping experience as smooth and convenient as possible. Whether you are choosing Christmas decorations, home décor, decorative ornaments, or need assistance with an existing order, feel free to contact us.
For faster assistance, please provide clear details about your request. If your message relates to an existing purchase, including your order number will help us locate your order information more efficiently.
Customer Service
Email: service@tervokan.com
Phone: +86 131 6646 7472
Support Availability
Our customer service team reviews inquiries during regular business days.
Monday – Friday | 9:00 AM – 6:00 PM
Messages received outside normal customer service hours, on weekends, or during applicable public holidays will be reviewed on the next available business day. We aim to respond to customer inquiries as efficiently as possible.
Before Contacting Us
To help us understand your request and provide more efficient assistance, please include the following information whenever applicable:
- Your order number
- The email address used when placing the order
- The product name
- A brief description of your question or issue
- Photos showing product, packaging, or concern when relevant
- Any other supporting information
Product Questions
If you have questions before placing an order, you are also welcome to contact us regarding our products. Tervokan™ offers a growing selection of:
- Christmas decorations
- Holiday tabletop ornaments
- Seasonal decorative pieces
- Home décor accessories
- Furniture and shelf decorations
- Desktop ornaments & interior accents
Order Assistance
If your inquiry is related to an existing order, please include your order number whenever possible. Our team can assist with questions related to order status, shipping, tracking, damaged items, returns, refunds, and general after-sales support.
Please note that order changes or cancellations may not always be possible once an order has entered processing or shipment preparation.
Product Concerns
If you receive an item that appears damaged, defective, or different from what you ordered, please contact us with your order number and clear photos of the item and packaging.
For decorative products, slight variations in appearance, texture, finish, color, or hand-applied details may occur depending on the material and production process. These natural or production-related variations do not necessarily affect the intended decorative use of the product.
Christmas & Seasonal Products
Some Tervokan™ products are seasonal and may only be available for limited periods. During busy holiday shopping seasons, customer service inquiries and order volumes may increase.
If you are purchasing Christmas decorations for a specific date or event, we recommend placing your order early and reviewing the estimated shipping information provided on our website.