Payment Options

At Tervokan™, we aim to make checkout simple, secure, and convenient.

Whether you are purchasing Christmas decorations, seasonal ornaments, tabletop décor, home accessories, or decorative pieces for your living space, available payment methods will be displayed during checkout.

All orders are currently processed in United States Dollars (USD) unless otherwise stated on the website.

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Paying with PayPal

If PayPal is available and selected as your payment method, you will be transferred to PayPal’s secure checkout environment to complete your payment.

Depending on availability in your country or region, you may be able to pay by:

• Signing in to your existing PayPal account
• Using an eligible debit or credit card through PayPal checkout
• Completing payment without creating a PayPal account where guest checkout is available

Payment details entered directly on PayPal’s payment page are processed through PayPal’s secure payment infrastructure.

Tervokan™ does not receive your PayPal password or full payment card credentials.

PayPal availability and payment options may vary depending on your location and the services supported by PayPal.

Credit and Debit Card Payments

Tervokan™ may accept major credit and debit cards through authorized third-party payment processing providers.

The payment methods and card types currently available to you will be displayed during checkout.

Availability may vary depending on:

• Your country or region
• Your issuing bank
• Payment processor availability
• Your device
• Security requirements
• Other payment provider restrictions

When paying by card:

• Your payment information is entered through a secure payment interface
• Tervokan™ does not directly store your complete card number or card security code
• Payment authorization is handled by the applicable payment processor and your card issuer
• Your bank may request additional authentication or verification

If your payment is declined, this does not necessarily mean that there is a problem with your order.

Common reasons for declined payments may include:

• Insufficient available funds
• Incorrect billing information
• Incorrect card information
• Card spending limits
• Online payment restrictions
• International transaction restrictions
• Fraud prevention controls
• Additional authentication required by your bank

For card-specific authorization issues, please contact your bank or card issuer directly.

Payment Authorization

When you submit an order, your selected payment method may be authorized or charged according to the rules of the applicable payment provider.

In some cases, your bank or card issuer may temporarily display a pending authorization before the transaction is fully completed.

Pending authorizations may appear when:

• An order has recently been submitted
• A payment is undergoing verification
• A transaction has been canceled before settlement
• Your bank has temporarily reserved the transaction amount

The length of time a pending authorization remains visible depends on your bank or payment provider.

Tervokan™ does not control bank authorization or settlement times.

Payment Currency

Prices on Tervokan™ are currently processed in:

United States Dollars (USD)

If your payment card, PayPal account, or bank account uses another currency, your bank or payment provider may convert the transaction into your local currency.

Currency conversion rates are determined by your financial institution or payment provider.

Your bank or payment provider may also charge:

• Foreign transaction fees
• Currency conversion fees
• International payment fees
• Other applicable banking charges

Tervokan™ does not determine or control these exchange rates or external fees.

We recommend checking with your payment provider if you have questions about currency conversion or international transaction charges.

Secure Checkout

Protecting customer payment information is an important part of our checkout process.

Our online store and authorized payment providers use security technologies designed to help protect payment information while it is being transmitted and processed.

Payments are processed through third-party payment services rather than being manually handled by Tervokan™.

Tervokan™ does not require customers to send complete card information by email.

For your security, never send us:

• Full credit or debit card numbers
• CVV or card security codes
• Online banking passwords
• PayPal passwords
• One-time verification codes
• Other sensitive financial credentials

Customers should also take reasonable steps to protect account login information and payment credentials.

Payment Verification

Certain transactions may require additional verification before an order can be processed.

This may happen when:

• Billing information does not match the payment account
• The payment processor requests additional authentication
• Your issuing bank requires further verification
• Unusual transaction activity is detected
• Payment authorization cannot immediately be confirmed
• Information associated with the transaction requires review

If additional information is needed, we may contact you using the email address submitted with your order.

Orders may be temporarily delayed while payment verification is completed.

If payment cannot be successfully authorized or verified, the order may be canceled.

Failed or Declined Payments

If a payment attempt is unsuccessful, please review the information entered during checkout.

You may wish to check:

• Card number
• Expiration date
• Card security code
• Billing address
• Available balance
• Credit limit
• Online payment settings
• International transaction settings
• Security verification requirements

You may also try another available payment method if one is displayed at checkout.

If the payment continues to fail, please contact your bank, card issuer, or payment provider for additional assistance.

Tervokan™ generally cannot override a payment decline issued by your bank or payment provider.

Duplicate or Pending Charges

In some cases, a customer may notice what appears to be more than one payment entry after attempting checkout.

One entry may be a temporary authorization rather than a completed charge.

Pending payment authorizations are controlled by the applicable financial institution and generally disappear automatically according to that institution’s processing schedule.

If you believe you have been charged more than once for the same order, please contact us and provide:

• Your order number
• The email address associated with your order
• The date of the transaction
• The amount shown

For security reasons, please do not send complete card details.

Order Confirmation

After your payment has been successfully processed and your order has been accepted, you should normally receive an order confirmation at the email address entered during checkout.

Please review the confirmation carefully to ensure that your order information, products, quantities, shipping details, and contact information are correct.

If you do not receive an order confirmation, please check your spam or junk folder first. If you still cannot locate it, contact our customer support team for assistance.

Refunds and Payment Methods

When a refund is approved under the applicable Tervokan™ return or refund policy, the refund will generally be issued through the original payment method whenever possible.

Refund processing times may vary depending on your payment provider, bank, card issuer, or financial institution.

After a refund has been issued by Tervokan™, additional time may be required before the amount appears in your account. Tervokan™ does not control the processing time required by your bank or payment provider after a refund has been submitted.

Pricing and Promotional Offers

Prices, discounts, promotional offers, and seasonal promotions displayed on Tervokan™ may change from time to time.

During Christmas shopping periods or promotional events, selected decorative products may be offered at temporary promotional prices.

The price displayed and accepted during checkout is the price applicable to your order unless a clear technical or pricing error has occurred.

Promotional codes may be subject to expiration dates, minimum purchase requirements, product exclusions, one-time use restrictions, geographic restrictions, or other promotional conditions.

Promotional discounts generally cannot be applied after an order has already been completed unless explicitly stated otherwise.

Seasonal Shopping

Tervokan™ offers Christmas decorations, seasonal ornaments, home décor, furniture accents, tabletop decorations, and other decorative products.

During high-volume holiday periods, payment verification and order processing may occasionally require additional time.

If you are purchasing products for Christmas, holiday gatherings, gifts, parties, or other time-sensitive occasions, we recommend completing your order in advance.

For shipping and delivery information, please review our Shipping Policy.

Payment Support

For general questions about checkout, payment status, payment confirmation, or an existing order, please contact Tervokan™ Customer Support.

Email: service@tervokan.com
Phone: +86 131 6646 7472
Customer Support Hours: Monday – Friday | 9:00 AM – 6:00 PM

When contacting us about a payment related to an existing order, please include your order number whenever possible.

For security reasons, please do not send full credit card numbers, card security codes, banking passwords, PayPal passwords, or other sensitive payment credentials by email.